PERAN MEDIASI KOMUNIKASI ORGANISASI DALAM HUBUNGAN CHANGE READINESS DAN KINERJA OPERASIONAL (STUDI KASUS: BANDARA HUSEIN SASTRANEGARA BANDUNG)
DOI:
https://doi.org/10.35446/dayasaing.v12i2.3021Keywords:
Change Readiness, Organizational Communication, Operational Performance, Mediation, PLS-SEMAbstract
The success of transformation in the airport sector depends not only on the readiness of human resources but also on how effectively communication functions across organizational units. This study focuses on Husein Sastranegara Airport, Bandung, to investigate whether Organizational Communication serves as a bridge (mediator) between Employee Change Readiness and Operational Performance. Employing a quantitative explanatory research design, the study involved the entire population of 65 employees using a total sampling technique. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), a variance-based structural equation modeling approach, through SmartPLS version 4. Of the five hypotheses tested, two significant relationships were identified: change readiness positively influences communication effectiveness, and communication effectiveness positively influences operational performance. However, the direct relationship between change readiness and operational performance was found to be insignificant. Furthermore, mediation analysis confirmed that organizational communication acts as a significant mediator, indicating that employee readiness for change contributes to operational performance only when supported by an effective organizational communication system
References
Abdullah, A. (2024). Pengaruh Kompensasi Dan Motivasi Terhadap Kinerja Karyawan (Studi Sales Pada Pt Pln Iconplus Kota Bandung).
Agustiani, S. Y. S., & Muttaqin, R. (2023). Pengaruh Self Efficacy, Lingkungan Kerja, dan Motivasi Kerja terhadap Turnover Karyawan (Survei Pada PT Bank Woori Saudara Indonesia 1906 Tbk Kantor Cabang Diponegoro Bandung). JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 9(6), 2581–2590.
Bilady, R., Recky, R., Ismail, G. D., & Nazarudin, N. (2024). Pengaruh kepuasan kerja, disiplin kerja dan motivasi kerja terhadap loyalitas karyawan PT. Baraka Sarana Tama. Jurnal Economica: Media Komunikasi Isei Riau, 12(2), 194–203.
Gunawan, W., Sudaryo, Y., Ismail, G. D., Suryaningprang, A., & Aziz, D. A. (2024). The influence of work motivation, work environment and job satisfaction on employee performance at CV Lanupi Bandung. Syntax Idea, 6(5), 2174–2180.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24.
Iqbal, M., Jaya, R. C., & Recky, R. (2025). Pengaruh Gaya Kepemimpinan, Motivasi Kerja Dan Disiplin Kerja Terhadap Kinerja Pegawai Di Uptd Pengawasan Ketenagakerjaan Wilayah Iv Bandung. Jurnal Economica: Media Komunikasi ISEI Riau, 13(1), 223–231.
Kusuma, B., Rumijati, A., Febriani, R., & Hakim, A. R. (2024). Does Employee Retention Impact Turnover Intention? An Exploration Of The Mediating Role Of Job Satisfaction. JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi), 10(2), 257–270.
Makumbe, W. (2025). Talent management and intention to stay in the mining industry: A moderation mediation model of workplace flexibility and organisational commitment. Rajagiri Management Journal, 19(4), 289–302.
Muttaqin, R., & Saputro, A. H. (2023). The Effect Of Job Description And Compensation On Employee Performance At PT Mettana, Bandung City. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 9(4), 1440–1445.
Nabila, H. L., Recky, R., & Saputro, A. H. (2024). Pengaruh Kompensasi, Komunikasi, Dan Disiplin Kerja Terhadap Kinerja Karyawan Di Kantor Badan Pertanahan Negara (Bpn) Kabupaten Bandung. Jurnal Economica: Media Komunikasi ISEI Riau, 12(2), 343–350.
Pratama, M. F., & Saputro, A. H. (2024). Pengaruh Motivasi Kerja, Stres Kerja Dan Kepuasan Kerja Terhadap Loyalitas Karyawan Pada Divisi Merchandiser PT. Kao Indonesia Cabang Bandung: Bahasa Indonesia. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 10(1), 314–325.
Putri, E. A. E., Muttaqin, R., & Recky, R. (2026). PENGARUH KESEMPATAN PROMOSI KARYAWAN, KOMPETENSI KARYAWAN DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP TURNOVER KARYAWAN DI PT LEN INDUSTRI (PERSERO). JURNAL LENTERA BISNIS, 15(1), 328–341.
Ringle, C. M., Sarstedt, M., Mitchell, R., & Gudergan, S. P. (2020). Partial least squares structural equation modeling in HRM research. The International Journal of Human Resource Management, 31(12), 1617–1643.
Romadhona, F., Recky, R., & Ali, M. M. (2024). Pengaruh Motivasi Kerja, Lingkungan Kerja Dan Kepuasan Kerja Terhadap Turnover Intention Pada Karyawan Di Pt. Caprifarmindo Laboratories Veterinary Vaccine Plant. Jurnal Economica: Media Komunikasi ISEI Riau, 12(2), 300–307.
Setia, L. A. P., Saufi, A., Suryani, E., & Soesetio, R. R. D. (2024). The implementation of Structural Equation Modelling Partial Least Squares (SEM-PLS) to examine the mediation of job satisfaction in the effect of career development and work engagement on turnover intention. American Journal of Humanities and Social Sciences Research, 8(1), 175–182.
Sugiyono, M. R. (2018). METODE PENELITIAN KUALITATIF. Untuk penelitian yang bersifat: Eksploratif, enterpretif, interaktif dan konstruktif. Cocok Untuk: 1. Mahasiswa SI, S2, S3. 2. Dosen dan peneliti Ed. 3 Cet. 2 Thn. 2018.
Surjaatmadja, S. (2024). Metodologi penelitian untuk kualitas riset terbaik. Zahen Publisher.
Wani, J. A., & Ganaie, S. A. (2025). Investigating the role of human resource management practices on employee performance through PLS-SEM approach: A case study of academic libraries in India. Global Knowledge, Memory and Communication, 74(9–10), 3392–3410. https://doi.org/10.1108/GKMC-01-2023-0010
Wei, C.-W., Chen, Y.-C., & Hu, C.-W. (2026). Predictors of Organisational Commitment and Retention Intent Among Midcareer Nurses: Addressing the Midcareer Dip in Taiwan. Journal of Nursing Management, 2026(1), 2659894.
Downloads
Published
Versions
- 2026-08-01 (2)
- 2026-08-01 (1)
