TOTAL QUALITY MANAGEMENT (TQM) DAN PENGARUHNYA TERHADAP KINERJA KARYAWAN (Studi Pada PT. Pos Indonesia Cabang Sumedang)
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Oct 22, 2023
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Abstract
The purpose of this research is to investigate the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management on employee performance at PT. POS Indonesia. The population were 540 employees and 270 employees as respondent. The sample obtained based on simple random sampling method. Both descriptive statistic and Structural Equation Modelling (SEM) were employed to test the effect among variables. Data processing were used by SPSS and AMOS 16.00. The finding of research indicates that: TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management have significantly and positive effect on employee performance.
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Chase, Richard B., Nicholas J. Aquilano, F. Robert Jacobs, 2005. Operation Management for Competitive Advantage, Eleventh Edition, McGraw-Hill Inc. USA.
Demirbag, M., Tatoglu, E., Tekinkus, M. and Zaim, S. 2006. An analysis of the relationship between TQM implementation and organi-
zational performance: evidence from Turkish SMEs, Journal of Manufacturing Technology Management, Vol. 17, No. 6, pp. 829-47.
Ferdinand, Augusty. 2006. Structural Equation Modeling dalam Penelitian Manajemen, Uni-versitas Diponegoro, Semarang Indonesia.
Gaspersz, V. 2005. Total Quality Management. PT.
Gramedia Pustaka Umum, Jakarta.
Hair Jr., Yoseph F., Rolph E. Anderson, Ronald L. Papham, William Black. 1998. Multivariate Data Analysis, 5th edition, Prentice-Hall, Inc., New Jersey.
Handoko, Hani T. 2006. Manajemen Personalia dan Sumber Daya Manusia, BPFE-Yogyakarta.
Juran, J.M. 1989. Juran on Leadership for Quality, The Free Press, MacMillan Inc. E. Nugroho (penterjemah). 1995. Kepemimpinan Mutu. Pustaka Binaman Pressindo, Jakarta.
Krajewski, J. Lee and P. R. Larry, 2006, Operations Management Strategy and Analysis, Fifth Edition, Addison-Wesley Publising Company Inc.
Lawrence M. Corbett and Kate N. Rastrick, 2000. Quality performance and organizational culture: A New Zealand study, International Journal of Quality & Reliability Management, Vol. 17, No. 1, pp. 14-26.
Prajogo, Daniel. I., and Brown, A. 2004. “The Relationship Between TQM Practice and Quality Performance and the Role of Formal TQM Programs: An Australian Empirical Study”. Quality Management Journal. 11 (4), pp. 31-42.
Prajogo, Daniel I., and Christopher M. McDermott, 2005. The relationship between total quality Management practices and organizational culture, International Journal of Operations & Production Management, Vol. 25, No. 1, pp. 1101-1122.
Prajogo, Daniel I., and Soon W. Hong. 2008. The effect of TQM on performance in R&D environments: A perspective from South Korean firms, Technovation 28, pp. 855–863.
Render, Barry and Jay Heizer. 2004. Operations Management, International Edition, Pearson Education Inc. Upper Saddle River, New Jersey.
Sila, I. 2007. Examining the effects of contextual faktors on TQM and performance through the lens of organizational theory: an empirical study, Journal of Operations Management, Vol. 25, No. 1, pp. 83-109.
Solimun. 2008. Modul Metode Kuantitatif untuk Manajemen, Materi Program Doktor Mana-jemen. Pascasarjana Universitas Brawijaya Malang.
Sugiyono. 2008. Statistik Untuk Penelitian, Penerbit Alfabeta, Bandung, Indonesia.
Tjiptono, Fandy dan Anastasia Diana. 2003. Total Quality Management, Edisi Ke-4, Penerbit Andi, Yogyakarta.
Zehir, Cemal and Esin Sadikoglu. 2009. The relation-ship between total quality management (TQM) practices and organizational performance: An empirical investigation, International Journal of Production Economics, Vol. 11, No. 3, pp. 140-156.