ANALYSIS OF EMPLOYEE SATISFACTION OF PROCEDURAL JUSTICE AT THE EAST BELITUNG REGENCY CULTURE AND TOURISM SERVICE
DOI:
https://doi.org/10.35446/diklatreview.v7i3.1592Keywords:
Procedural Justice, SatisfactionAbstract
The primary aim of this research is to identify areas that require enhancement or advancement to enhance employee satisfaction with procedural justice. It is essential to assess the most effective and efficient measures for enhancing procedural justice, given that processes are outcomes generated by an organization. To generate efficient procedures, the use of IPA is necessary as a means of evaluating the significance and effectiveness of procedural justice. The data gathering process involved the dissemination of questionnaires to a total of 70 staff working at the East Belitung Regency Culture and Tourism Office. The research findings indicate that the 6 indicators, which are further categorized into 9 questionnaire items, highlight the disparity between importance and performance. Out of the four science quadrants, the six indicators are distributed throughout three quadrants. This initiative aims to enhance procedural fairness within the Culture and Tourism Office of East Belitung Regency through efficient measures.
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Gumusluoglu, L., Karakitapoǧlu-Aygün, Z., & Hirst, G. (2013). Transformational leadership and R&D workers’ multiple commitments: Do justice and span of control matter? Journal of Business Research, 66(11), 2269–2278. https://doi.org/10.1016/j.jbusres.2012.02.039
Haris, A., Budiyanto, & Suhermin. (2023). The Effect of Distributive Justice, Procedural Justice, Interactional Justice on Engagement and Village Apparatus Performance in Indonesia. International Journal of Business and Management Review, 11(10), 17–37. https://doi.org/10.37745/bje.2013/vol11n101737
Ilmi, A. N., & Utami, W. (2023). The Influence of Budget Participation and Budgeting Procedural Justice on Kendari City Government Management Performance with Job-Relevant Information as an Intervening Variable. Journal of Social Research, 2(10), 3461–3478. https://doi.org/10.55324/josr.v2i10.1423
Khattak, M., Sindhu, I., Haider, A., & Urooj, S. (2017). Impact of Procedural Justice on Organizational Commitment with Moderating Effect of Pay Satisfaction. Jinnah Business Review, 5. https://doi.org/10.53369/VCUA3192
Khtatbeh, M. M., Mahomed, A. S. B., Rahman, S. bin A., & Mohamed, R. (2020). The mediating role of procedural justice on the relationship between job analysis and employee performance in Jordan Industrial Estates. Heliyon, 6(10), e04973. https://doi.org/10.1016/j.heliyon.2020.e04973
Lambert, E. G., Hogan, N. L., & Griffin, M. L. (2007). The impact of distributive and procedural justice on correctional staff job stress, job satisfaction, and organizational commitment. Journal of Criminal Justice, 35(6), 644–656. https://doi.org/10.1016/j.jcrimjus.2007.09.001
Martilla, J. A., & James, J. C. (1977). Importance Performance Analysis. Journal of Marketing. Journal of Marketing, 41(1), 77–79. https://www.jstor.org/stable/1250495?origin=JSTOR-pdf
Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. (2000). Integrating Justice and Social Exchange: The Differing Effects of Fair Procedures and Treatment on Work Relationships. Academy of Management Journal, 43(4), 738–748. https://doi.org/10.5465/1556364
Nadziroh, U., & Nugrohoseno, D. (2023). Pengaruh Procedural Justice terhadap Work Engagement Melalui Organizational Trust dan Organizational Commitment Sebagai Variabel Intervening. Jurnal Ilmu Manajemen (JIM), 11(1), 418–432.
Nguyen, P. D., & Tran, L. T. T. (2022). On the relationship between procedural justice and organizational citizenship behavior: a test of mediation and moderation effects. Evidence-Based HRM: A Global Forum for Empirical Scholarship, 10(4), 423–438. https://doi.org/10.1108/EBHRM-05-2021-0107
Roberts, K., & Herrington, V. (2013). Organisational and procedural justice: A review of the literature and its implications for policing. Journal of Policing, Intelligence and Counter Terrorism, 8(2), 116–130. https://doi.org/10.1080/18335330.2013.821737
Supriyanto, A. S. (2013). Role of Procedural Justice, Organizational Commitment and Job Satisfaction on job Performance: The Mediating Effects of Organizational Citizenship Behavior. International Journal of Business and Management, 8(15), 57–67. https://doi.org/10.5539/ijbm.v8n15p57
Zapata-Phelan, C. P., Colquitt, J. A., Scott, B. A., & Livingston, B. (2009). Procedural justice, interactional justice, and task performance: The mediating role of intrinsic motivation. Organizational Behavior and Human Decision Processes, 108(1), 93–105. https://doi.org/https://doi.org/10.1016/j.obhdp.2008.08.001
