PENGARUH TECHNOSTRESS TERHADAP WORK-FAMILY CONFLICT PEGAWAI BAGIAN KEUANGAN DENGAN DIGITAL LITERACY SEBAGAI VARIABEL MEDIASI : STUDI KASUS DI ORGANISASI PERANGKAT DAERAH KABUPATEN INDRAGIRI HILIR

Abstract

This research looks into the impact of technostress on the work-family conflict faced by 154 civil servants in the financial units of Regional Apparatus Organizations (OPD) in Indragiri Hilir Regency, positioning digital literacy as the mediating variable and based in Hobfoll's Conservation of Resources theory proposed in 1989. The main goal is to comprhend the social and psychological dynamics involved in digital changes within the public sector, where technostress develops into a major stressor stemming from the utilization of tools like SIPD and e-budgeting. Using a quantitative approach and purposive sampling technique, the data in this study were processed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) through SmartPLS version 4.0 software, while the questionnaire items were adapted from the instrument developed by Tarafdar et al. (2007), Eshet-Alkalai (2004), and Netemeyer et al. (1996), all passing validity and reliability tests. Key findings demonstrate that technostress significantly positively affects WFC (β=0.399; t=3.460), negatively impacts digital literacy (β=-0.600; t=6.730), and digital literacy negatively influences WFC (β=-0.449; t=3.826), featuring complementary partial mediation (indirect effect of 0.269). The main conclusion highlights that technostress poses risks to civil servants' psychological welfare and family equilibrium, whereas digital literacy serves as the strongest safeguard. Proposed suggestions involve strengthening digital literacy training initiatives and enforcing digital wellbeing guidelines to maintain a human-oriented approach in public sector digital transformation